HP HIRING AS TECHNICAL SOLUTION REPRESENTATIVE

HP Hiring Any Graduate Feshers as Technical Solution Representative

COMPANY DETAILS : 

HP is one of the biggest and well known company to work for in India. HP hire both freshers and experienced candidates across India every year.

They also hire many candidates through walk-in and campus placements every year as they are the pioneer and a very big brand name of IT industry in India.

HP usually hire every year and recruit many candidates and offer them very good salary package One of the plus point to work in this company is their working environment.

Please read it carefully and apply for this post at earliest as recruitment will get closed very soon.

Last date to apply : As early as possible before the apply online link expires.

Job Description
Technical Solutions Rep II-1128100

Description 
HP is seeking to identify highly motivated and qualified individuals for various future opportunities as Technical Solutions Representative.

In anticipation of these opportunities becoming available, completing a profile will allow us to evaluate your qualifications and interests and will allow us to stay connected.

Scope:

Technical Support Representative is responsible for providing technical support to HP customers. The work location will be GRTP (Whitefield) or Surya Park (E C) which can change depending upon the business requirements. She/he will be required to work in shifts and can be aligned to any of these geographies:

1. AME (America)
2. UK&I (United Kingdom & Ireland)
3. RSA (Republic of South Africa)
4. INDIA
5. SEA/SPR (Malaysia, Philippines, Singapore, Australia, New Zealand).

Skills & Knowledge:

Technical Support Representative should be well versed with operating systems and Hardware Components. He /She should upgrade technical skills with changing technology and should acquire technical certifications as per the business & career development.


Key Responsibilities:

1.)  Generally responsible for resolving operating system / Hardware (Desktops/Notebooks) & Network related issues.
2.) Expected to follow the Work Instructions as per geography to meet operational metrics.
3.) Expected to provide E2E support to customers for better customer experience.


Qualifications 

Education and Experience Required: Graduate with 0-3 years of general experience, or equivalent                                                                          combination of experience.

Knowledge and Skills:

Superior skills in both written and verbal communication.
Experience in customer facing role either remote or face to face.
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
Problem solving skills.
Accuracy in data entry.
Excellent fluency in language to be supported.
Experience in a phone based remote role, e-support or e-chat.
Familiarity with computer technology.
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Understands internal processes and tools
Knowledge of Knowledge Management Systems and appropriate documentation to the system

Job - Services

Primary Location - India-Karnataka-Bangalore
Schedule - Full-time
Job Type - Graduate Job
Shift - Night Job
Travel - No

CLICK HERE TO APPLY